Pakistan Telecommunication Authority (PTA) received a total of 5,655 complaints from telecom consumers in December 2025, highlighting ongoing issues in the sector, official data revealed. Of these, 5,382 complaints were successfully resolved.
The majority of complaints were filed against cellular mobile operators (CMOs), which form the largest segment of Pakistan’s telecom subscribers. Out of 4,752 complaints against CMOs, 4,555 were addressed by the end of the month.
Among individual operators, Jazz recorded the highest number of complaints at 2,097, with 2,051 resolved. Zong followed with 1,030 complaints, of which 988 were resolved.
Other operators also saw significant complaint volumes, Telenor received 824 complaints, 775 resolved and Ufone recorded 777 complaints, 720 resolved.
Complaints were not limited to mobile operators. PTA reported 136 complaints against basic telephony services, with 123 resolved, and 721 complaints against internet service providers (ISPs), of which 661 were addressed.
| Operator / Service Type | Complaints Received | Complaints Resolved | Resolution Rate (%) |
|---|---|---|---|
| Jazz | 2,097 | 2,051 | 97.81 |
| Zong | 1,030 | 988 | 95.92 |
| Telenor | 824 | 775 | 94.05 |
| Ufone | 777 | 720 | 92.66 |
| Basic Telephony | 136 | 123 | 90.44 |
| Internet Service Providers (ISPs) | 721 | 661 | 91.68 |
| Total | 5,655 | 5,382 | 95.17 |
The data reflects a proactive response by telecom companies and the regulator, though it also underscores recurring consumer issues in mobile and internet services. Despite high resolution rates, the growing volume highlights challenges in maintaining reliable service for an expanding user base.