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Google introduced AI Overviews in Search last year, providing users with AI-generated summaries at the top of search results. While these overviews offer quick, condensed information, they often reduce the need for users to visit external websites. As a result, publishers like Chegg have seen a decline in website traffic, as users are finding answers directly on Google’s search page.
Chegg’s CEO, Nathan Schultz, has spoken out against the feature, stating: “We are initiating a strategic review process and have filed a complaint against Google, which has unjustly captured traffic that traditionally came to Chegg, impacting our user acquisition, revenue, and workforce.”
Schultz further warned that Google’s AI Overviews could undermine the entire online media publishing industry and fundamentally change how people search for information. Chegg describes this shift as creating a “hollowed-out information ecosystem” that is unreliable and untrustworthy.
Google’s Response
Google dismissed the allegations, calling them baseless. A company spokesperson told Reuters: “AI Overviews make Search more helpful and increase engagement, creating new opportunities for content discovery. Every day, Google drives billions of clicks to websites, and AI Overviews are helping more sites gain visibility.”
Are AI Overviews Reliable?
Initially, Google’s AI Overviews faced criticism for producing misleading or inaccurate results. However, over time, they have become significantly more accurate. These summaries are especially useful for users looking for quick answers without scrolling through multiple websites.
However, this convenience comes at a cost. Since AI Overviews condense information, users may miss crucial details and context. This is why experts advise always clicking on the source links within the overview to ensure accuracy and gain a deeper understanding of the topic.
For users who prefer traditional search results, Google allows the option to disable AI Overviews completely.
The lawsuit by Chegg highlights the growing tension between AI-driven content delivery and the need for publishers to maintain organic web traffic. As AI continues to reshape the digital landscape, the battle over who controls information and who benefits from it has only just begun.
