Judge Abdul Ahad Memon of the Karachi consumer protection court ordered a local internet service provider to pay Rs. 50,000 compensation to lawyer Khaleeq Ahmed for deficiencies.
The court additionally imposed a separate fine of Rs. 5,000 on the defendants, payable directly to the provincial government treasury, for violating established rights of consumer protection.
Ahmed filed this formal complaint because he was totally deprived of essential internet connectivity despite regularly paying all his required monthly subscription charges to the registered brand company.
Service Standards and Evidence
In a written order, the judge directed the defendants to immediately improve service delivery and ensure smooth, uninterrupted, and highly consistent quality connectivity for all their paying subscribers.
Available documentary evidence, which included extensive complaint history records and exchanged formal legal notices, fully supported the various claims that the frustrated complainant had filed against the firm.
Furthermore, the judge stated that the provider’s own written reply clearly acknowledged that the actual restoration of internet service occurred only after an unjustified, lengthy period of disruption.
This long delay proved that Ahmed suffered severe mental agony, harassment, and deep frustration because of the highly unsatisfactory and deficient internet service connectivity standards provided to him.
Compensation and Financial Losses
Although the complainant claimed significant professional and financial losses from the extended service disruption, the court noted that no independent documentary evidence was produced to accurately quantify them.
Memon ultimately ruled that while the exact pecuniary losses cannot be measured with mathematical precision, granting reasonable financial compensation for this severe inconvenience remained fully justified throughout.
