2 min read
Many Jazz users report that unwanted and unauthorized value added services (VAS) keep appearing on their mobile accounts, causing unexpected balance deductions. These services ranging from caller tunes and games to daily alerts and entertainment bundles often activate without clear consent. Recent guides now urge users to take charge of their subscriptions and easily unsubscribe.
The Dial Code Method
To check or cancel these services, dial *6611# from your Jazz SIM. This code opens a menu showing your active services so you can spot any unauthorized subscriptions. Jazz confirms that *6611# is its official self service dial code for managing active VAS. Through this menu, users can both view and unsubscribe from listed services.
The UNSUB SMS Method
If you find a service you never subscribed to, select it from the menu and follow the on screen steps to cancel it. You can also send “UNSUB” (or “Unsub”) to 6611 via SMS to deactivate all active VAS services linked to your number. Multiple online guides confirm that this SMS route effectively removes unwanted subscriptions.
The Simosa (old: Jazz World) Method
Alternatively, you can log into the Simosa (previously called Jazz World) app to manage subscriptions visually. In the “Services” or “Subscribed services” section, view all active subscriptions and tap “Unsubscribe” next to any unwanted ones. Many users find this interface easier to use than USSD menus or SMS commands.
To avoid future unwanted activations, stay cautious about clicking random links, replying to suspicious SMS messages, or accepting pop up prompts for third party services. Regularly dialing *6611# and unsubscribing from any new additions helps prevent surprise deductions.
If It Still Happens…
If unauthorized deductions continue even after you unsubscribe, call Jazz customer support at 111 to request a review and manual removal of remaining services. Some users report that persistent VAS reactivations required follow up calls.
Jazz users frustrated by disappearing balance can finally regain control using these steps, ensuring that only the services they choose stay active.
