NITB develops online portal for overseas Pakistanis to register complaints

Overseas Pakistanis in UAE now have the facility to register complaints, make suggestions, and provide feedback, courtesy of the new Foreign Minister’s Portal launched by the National Information Technology Board (NITB) on Monday.

As reported by Gulf News, the Pakistan ‘Foreign Minister’s Portal’ has initially been introduced at five Pakistani missions abroad, including Dubai, Jeddah, London, New York and Barcelona to help overseas Pakistanis register complaints, suggestions and feedback.

The highlight of the new initiative is that even foreign nationals in these countries can download and register the portal to express their concerns and suggestions in case they are facing any difficulties in dealing with the foreign missions in these countries. The portal will gradually be introduced at all Pakistani missions abroad.

“As announced by Foreign Minister Makhdoom Shah Mahmood Qureshi on 16 June 2021, under the Vision FO Thought Leadership Platform, the pilot phase of the Foreign Minister’s Portal (FMP) has been launched today,” Pakistan Foreign Office said in a statement issued on Monday.

Developed by the NITB and commissioned by the Ministry of Information Technology & Telecom (MoITT), the Foreign Minister’s Portal is currently a pilot project. The Overseas Pakistani community can download the Android app for now, with the iOS version set to be released later as well.

According to Foreign Minister Shah Mahmood Qureshi, the portal has been developed with the objective of boosting relations between overseas Pakistanis and their missions.

“The portal has been crafted with the aim of strengthening the relationship between our overseas Pakistanis and missions in the form of feedback, complaints and suggestions,” Qureshi tweeted. “I am looking forward to personally engaging with diaspora feedback and suggestions for more efficient service and progress.”