Shopkeepers and ration suppliers across Punjab have announced a complete boycott of DigiKhata, citing months of delayed payments and unresponsive customer support.
A source speaking exclusively to TechJuice said, “We have not received payments for the past three months, even though we supply rations first and wait for payments afterward. This is unfair to us. Although DigiKhata is operated through the Bank of Punjab, our payments are not being made on time.”
The source added that during the tenure of former Prime Minister Imran Khan, commissions were received promptly and payments were cleared within a week. “Is Maryam Nawaz’s vision really to make life difficult for people?” the source questioned.
Complaints to DigiKhata and the Bank of Punjab appear to have gone unanswered. “If you complain to DigiKhata, they say it’s a bank issue. If you complain to the bank, they say it’s DigiKhata’s issue. Since morning, I have made 50 calls to the CM Punjab complaint cell, but not a single call was answered,” the shopkeeper said.
In a formal complaint submitted to the Chief Minister, the shopkeeper, who operates 135 labor ration cards, said the total payments owed amount to PKR 405,000. “DigiKhata has not paid for services provided between September 16 and September 22. It has been almost six months, and we are struggling to receive what is rightfully ours,” the complaint read.
The boycott will continue until all pending payments are cleared, the source confirmed. DigiKhata and Bank of Punjab have yet to respond to requests for comment on the matter.
This developing story highlights concerns over transparency and accountability in digital ration payment systems and could have broader implications for suppliers relying on government-backed financial platforms.