2 min read
Imagine ordering high-end designer wear worth over Rs. 55,000, only to unbox a five-kilogram sack of flour. This bizarre scenario is now the centre of a legal battle in Karachi. A consumer court has officially issued notices to the famous clothing brand Maria B. and the courier firm PostEx (Pvt) Ltd.
The legal action follows a complaint filed by Muhammad Usman Malik. He alleges gross negligence and unfair trade practices after a delivery went shockingly wrong.
The Rs. 55,000 “Flour Sack” by Maria B.
The dispute began on December 1, 2025. Mr Malik placed an order for garments totalling Rs. 55,864 through the official Maria B. website. Four days later, PostEx contacted him to confirm the delivery. The rider arrived and handed over the parcel.
However, the excitement of the purchase quickly turned into frustration. Upon opening the package, the customer did not find his luxury clothes. Instead, the box contained a 5kg sack of fine wheat flour (atta).
Failed Resolutions & Legal Action
Mr Malik did not stay silent. He immediately lodged a complaint with the brand’s customer support via email. Unfortunately, he claimed he received no immediate response. Following this, he sent a formal legal notice through his counsel.
The plaintiff states that Maria B. initially offered a full refund. However, the brand later changed its stance. They reportedly offered a voucher or a coupon instead of cash. Mr Malik described this move as a deliberate waste of time.
Demands for Compensation
The case is now before the Judicial Magistrate of the Consumer Court (East). Mr Malik is seeking more than just his money back. He has asked the court to decree:
- A full refund of the Rs. 55,864 purchase price.
- 25% interest on that amount.
- Rs. 200,000 in compensation for mental agony, stress, and hardship.
The court has taken notice of the “serious deficiencies in service”. It has summoned representatives from both Maria B. and PostEx to appear on January 31, 2026, to respond to these allegations.
This case serves as a massive reminder for e-commerce platforms and courier services to ensure transparency in their delivery chains. For now, all eyes are on the upcoming hearing this Saturday.
