The customer conversation management platform Respond.io has raised 62.5 million dollars in a Series B funding round to accelerate its global market expansion.
Camber Partners led the investment round with participation from Endeavor Catalyst alongside several existing investors to support the technology company’s regional business growth.
The enterprise stands at 35 million dollars in annual recurring revenue while achieving 169 percent year-over-year growth as adoption increases steadily across global markets.
Hassan Ahmed, Gerardo Salandra, and Laroslav Kudritskiy co-founded the firm in 2017 as an artificial intelligence chatbot startup named Rocketbots within Hong Kong.
The startup moved its corporate headquarters to Kuala Lumpur, Malaysia, and changed its name to Respond.io in 2019 to concentrate on omnichannel customer conversations.
The company intends to use this capital injection to accelerate local acquisitions and build a stronger regional presence for businesses in North America and Europe.
The digital platform assists corporate clients in managing customer chats across multiple social channels including WeChat, Telegram, Instagram, TikTok, WhatsApp, and also Messenger.
The artificial intelligence firm currently serves over 10,000 corporate enterprises across 180 countries and processes over 2 billion communication messages every single quarter.
