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Following a wave of user complaints about scratches on new iPhone 17 models, Apple has issued an official statement, attributing the issue to “material transfer” from worn MagSafe display stands in retail stores. The company insists the marks are not permanent scratches and can be removed by cleaning, deflecting concerns about the new aluminum design’s durability onto the demo environment.
Apple’s Explanation for the ScratchGate
The so-called “scratchgate” controversy gained traction after photos and videos of seemingly damaged demo units, particularly the darker iPhone 17 Pro and Air models, circulated online.
In its official response, Apple clarified that residue from abraded or degraded MagSafe stands is being transferred to the phones’ back panels, creating superficial marks that appear to be scratches. To fix the problem, Apple has pledged to replace all worn retail display stands and tighten cleaning protocols for its demo devices. The company also cautions consumers to be wary of online photos, noting that some may exaggerate or misrepresent the blemishes.
Independent Tests Say A Different Tale
Despite Apple’s reassurances, independent testing from popular tech channels like JerryRigEverything and iFixit suggests there may be genuine durability concerns with the new design.
Camera Plateau Vulnerability
Independent durability tests indicate that the edges around the camera plateau on the iPhone 17 Pro and Pro Max are particularly vulnerable to scratching and chipping.Anodization Issue
Tech reviewers speculate this vulnerability is due to the sharp corners and a thinner anodized coating layer in that specific area. Zack Nelson of JerryRigEverything noted that the anodized aluminum layer “does not stick to corners very well,” a known issue with the electrochemical anodizing process.
Flat Surfaces Anomaly
Interestingly, Nelson’s tests showed that flat surfaces of the camera plateau were more resistant, suggesting the damage is confined to the more vulnerable, sharp edges.
ScratchGate Long-Term Implications
The controversy has left many consumers uncertain, weighing Apple’s claim of a cleanable issue against independent evidence of material weaknesses.
For now, the verdict remains split, and real-world usage will be the ultimate test of the new design’s resilience. The issue highlights the delicate balance between aesthetic design choices and practical durability, especially for premium devices that come with high expectations from consumers.
As users continue to scrutinize their new devices, the debate over “scratchgate” will likely evolve from a question of retail wear and tear to one of long-term material performance.
