The Capital Development Authority (CDA) has introduced a new online complaint redressal system to make civic service delivery faster and more transparent for Islamabad residents. Citizens can now report issues by tagging CDA’s official social media accounts, including @cdathecapital and the chairman’s handle @RandhawaAli, ensuring quicker responses from field teams.
This digital initiative comes as part of CDA’s broader strategy to modernize municipal management and strengthen accountability. Previously, residents faced delays in service delivery due to inefficient complaint channels, a problem the authority now aims to address with real-time tracking and direct communication. A CDA spokesperson emphasized,
“Complaints submitted through social media will be processed immediately, with teams dispatched to resolve issues at residents’ doorsteps.”
While this move has been welcomed as a step toward efficient civic management, experts note that not all citizens are active on social media, highlighting ongoing accessibility challenges. The authority plans to monitor the system closely and integrate it with existing digital tools to improve public facilitation.