Jazz recorded the highest number of consumer complaints in February 2026, followed by Telenor, according to the latest data released by the Pakistan Telecommunication Authority. The figures highlight ongoing service concerns across Pakistan’s telecom sector, even as most complaints were resolved during the month.
In February 2026, the PTA received a total of 5,388 complaints from telecom consumers across different service providers. Out of these, 5,025 complaints were resolved, reflecting a strong overall resolution rate of 93.26 percent. These complaints came from multiple categories, including cellular mobile operators, PTCL, long-distance international operators, wireless local loop providers, and internet service providers.
Cellular mobile operators accounted for the largest share of complaints, as this segment represents the majority of telecom users in the country. By February, the total number of complaints against cellular mobile operators reached 4,613. Of these, 4,315 complaints were resolved, showing a resolution rate of 93.54 percent. This indicates that most user concerns in this segment were addressed within the reporting period.
Among individual operators, Jazz received the highest number of complaints, with 2,133 cases reported. The company resolved 2,084 complaints, achieving a resolution rate of 97.7 percent. Telenor followed with 950 complaints, out of which 763 were resolved, resulting in a lower resolution rate of 80.32 percent compared to other operators.
Meanwhile, Zong received 892 complaints and successfully resolved 867 of them, maintaining a strong resolution rate of 97.2 percent. Ufone recorded 610 complaints, and it resolved 574 cases, which reflects a resolution rate of 94.1 percent. These figures show that, despite varying complaint volumes, most operators managed to handle the majority of user issues effectively.
In addition, PTA received 113 complaints related to basic telephony services during February. Out of these, 103 were resolved, resulting in a resolution rate of 91.15 percent. Internet service providers also faced consumer concerns, with 642 complaints registered. Of these, 589 complaints were addressed, leading to a resolution rate of 91.74 percent.
Overall, the data suggests that while consumer complaints remain a key challenge for telecom operators in Pakistan, most issues are being resolved promptly. At the same time, the variation in complaint volumes and resolution rates points to differences in service quality across providers.
