Jazz received the highest number of consumer complaints in November 2025, followed by Telenor, according to data released by the Pakistan Telecommunication Authority (PTA). Despite the volume, the regulator resolved 96 percent of the 5,048 complaints filed against telecom operators during the month, reflecting improved complaint-handling efficiency.
Official figures show that PTA received complaints against cellular mobile operators, PTCL, long distance international operators, wireless local loop providers, and internet service providers. Cellular mobile users, forming the largest share of telecom subscribers, accounted for most of the complaints, with 4,157 cases reported against CMOs. Of these, 97.31 percent were successfully resolved.
Jazz topped the list with 1,799 complaints, of which 98.23 percent were addressed. Telenor followed with 895 complaints, achieving a 95.97 percent resolution rate. Zong recorded 741 complaints, resolving 97.43 percent, while Ufone received 668 complaints and addressed 96.4 percent of them.
Line Complaints revealed 142 complaints against basic telephony, with a resolution rate of 93.66 percent. Internet service providers faced 711 complaints, out of which 90.86 percent were resolved during November.
A PTA official stated, “High resolution rates show the regulator’s continued focus on consumer protection and timely redressal of telecom complaints.”
PTA regularly monitors service quality and consumer issues across Pakistan’s telecom sector. With mobile services dominating the subscriber base, higher complaint volumes are expected in this segment. Analysts say the strong resolution rate indicates better coordination between operators and the regulator, even as service demand continues to rise.
