2 min read
The Government of Pakistan has admitted to ongoing internet slowdowns across several regions, linking the issue to fiber cuts, vandalism, and power outages. Officials said these factors have disrupted network stability in parts of the country over recent months.
According to the Pakistan Telecommunication Authority (PTA), extensive service checks were carried out to assess connectivity standards. In 2025, the regulator completed 70 planned and 78 complaint-based Quality of Service (QoS) surveys across cities, highways, motorways, and railway routes.
The surveys revealed persistent coverage gaps, particularly in remote regions. Officials confirmed that these areas are being connected under the Universal Service Fund (USF) projects aimed at expanding telecom access to underserved communities.
Authorities also acknowledged a temporary bandwidth slowdown caused by faults in the PEACE and IMEWE submarine cables near international waters. Internet traffic was rerouted through alternative channels, which restored most connectivity while repairs continue offshore.
To handle user complaints more efficiently, PTA has rolled out a new Complaint Management System (CMS). The system is available through its website, a mobile app, and a toll-free number (0800-55055). From January to June 2025, users submitted 8,003 complaints about slow internet or weak coverage. Out of these 7,937 cases, roughly 99.17% were resolved, according to PTA data.
The Ministry of Information Technology and Telecommunication said that problem areas are under review. Designated contact points have been assigned to coordinate with service providers to ensure consistent network quality and prevent future disruptions nationwide.
