The National Database and Registration Authority (NADRA) has explained how citizens can recover their existing Pak ID accounts if their CNIC numbers are already registered on the mobile application.
According to NADRA, users may encounter an error stating that their CNIC number is already linked to another account when attempting to register on the Pak ID app. The authority has advised citizens to recover their existing accounts instead of creating new ones.
To regain access, users should open the Pak ID mobile app, enter their CNIC number on the login screen and select the “Forgot Password” option. They must then provide their registered email address to receive a two-factor authentication (2FA) code.
After entering the verification code, users are required to complete biometric verification to confirm their identity. Once the process is completed successfully, they can access their existing Pak ID accounts.
The Pak ID app provides access to various NADRA services, including CNIC renewal, modification, replacement and other identity-related applications. Citizens facing continued login or registration issues can contact NADRA’s helpline at 1777 for assistance.
