Jazz recorded the highest number of consumer complaints in March 2026, according to new data from the Pakistan Telecommunication Authority. Zong followed closely in the complaint rankings during the same month.
The telecom regulator reported a total of 4842 complaints from users against different telecom and internet operators in March 2026. Out of these, 4558 complaints were resolved, which equals a 94.13 percent resolution rate.
The data covers complaints filed against multiple service categories. These include cellular mobile operators, PTCL, long-distance international operators, wireless local loop services, and internet service providers. Among them, mobile operators continued to dominate the complaint volume.
Cellular mobile services made up the largest share of issues. In total, 4192 complaints were logged against CMOs. Out of these, 3981 were resolved, showing a resolution rate of 94.97 percent.
Among individual mobile operators, Jazz received the highest number of complaints. The PTA recorded 1892 complaints against Jazz. Of these, 1822 cases were resolved, which reflects a 96.3 percent resolution rate. Meanwhile, Telenor saw 801 complaints during the month. The operator resolved 778 complaints, reaching a 97.13 percent resolution rate.
Zong also faced 804 complaints in March 2026. The company addressed 764 of them, with a resolution rate of 95.02 percent. Ufone reported 659 complaints in the same period. Out of these, 581 were resolved, resulting in an 88.16 percent resolution rate.
Beyond mobile networks, basic telephony services also received user complaints. The PTA recorded 101 complaints in this category. It resolved 93 cases, which equals a 92.08 percent resolution rate.
Internet service providers also faced user issues during the month. A total of 527 complaints were received against ISPs. Out of these, 428 complaints were addressed, reaching an 88.8 percent resolution rate.
