Thousands of matriculation students across Khyber-Pakhtunkhwa are struggling to obtain domicile certificates after the provincial online application system collapsed under heavy traffic, remaining disrupted for several days.
The system began malfunctioning after applications surged following the announcement of matriculation results, overwhelming its capacity and causing repeated crashes, according to sources.
Even in cases where the portal does open, applicants report that the process frequently stalls at the biometric verification stage, preventing completion.
With the online system unreliable, students and their parents have been left with no option but to approach courts and various government offices in person to apply for domiciles or seek information about pending applications.
Many families have also incurred additional expenses while pursuing these alternative channels.
The disruption has added to the burden on students already navigating post-result administrative requirements, with no official timeline yet given for restoring the system to full functionality.
