EasyPaisa is still dealing with widespread service disruption, and many users across Pakistan report that the platform has not fully recovered even after more than a day. The outage has gone beyond a short technical issue and has turned into a prolonged interruption affecting daily financial activity.
The disruption comes at a time when digital payments are deeply integrated into everyday life in Pakistan. The platform, operated by EasyPaisa, has around 59 million registered accounts and is widely used for transfers, bill payments, and mobile wallet services. The company first confirmed intermittent issues only after hours of user complaints spread across social media.
Official statement confirms intermittent disruption
EasyPaisa issued an official statement confirming the ongoing issue and said the disruption is affecting some users.
“We are currently experiencing intermittent service disruptions affecting some users. Our teams are actively working to resolve the issue and restore services as quickly as possible,” the company said.
Users still report failed transactions and login issues
Even after the company’s initial statement, users continue to report problems. Many say they are unable to log in, while others face failed transfers during payments. In several cases, transactions appear deducted but do not reach the recipient immediately.
Thousands of users are also facing account access issues across Pakistan, with many unable to log in even after entering the correct PIN, according to affected users. Retailer and vendor accounts appear to be working in some cases, while regular customer accounts remain inaccessible, as reported by people familiar with the situation.
Users also describe delays in refunds and inconsistent app performance. Some report that the app loads but fails at the final step of payment processing. These repeated issues have kept frustration high among customers who depend on the service for routine financial needs.
Several customers have also complained that biometric authentication systems, including fingerprint verification, are not functioning properly, further limiting access to accounts and transactions.
Social media frustration grows as silence continues
Public reaction has remained active on platforms like Reddit, X, and Facebook, where users are sharing screenshots and personal experiences. Discussions show repeated complaints about payment failures and account access issues.
Reddit threads highlight users struggling with transfers and unresolved balances. Other discussions show similar complaints about app crashes and failed transactions during peak usage.
Many users are also questioning the delay in communication from the company. The gap between the first complaints and the official acknowledgment has added to confusion and frustration among customers.
Daily payments and small businesses face disruption
The outage has also affected daily financial routines. Users report difficulty paying utility bills, sending money to family members, and completing merchant transactions. In some cases, small businesses say they cannot receive payments through mobile wallets, affecting daily sales.
For many users, the disruption has created practical challenges in accessing cash or completing urgent payments. This has made the issue more than just a technical fault, especially for those who rely heavily on digital wallets for everyday needs.
Telenor’s exit adds pressure to ecosystem stability
The ongoing disruption is also being viewed in the wider context of recent structural changes in Pakistan’s telecom and fintech sector. Norway-based Telenor Group has already completed the sale of its telecom operations in Pakistan to PTCL in 2025, marking its exit from the mobile network business.
At the same time, reports suggest that Telenor is also exploring the sale of its majority stake in EasyPaisa, which could mark a complete exit from its remaining financial services presence in the country.
Industry observers say this transition phase has raised questions about long-term stability, integration challenges, and operational continuity. However, no official link has been confirmed between the ownership developments and the current outage.
The company says teams are working, but the issue continues
EasyPaisa has stated that its teams are working to restore full services and resolve ongoing issues. Despite this, users continue to report inconsistent performance across the platform.
As the outage extends, pressure is increasing on the company to provide clearer updates and a stable recovery timeline. For now, many users are still waiting for the full restoration of services that they rely on every day.
