The Pakistan Telecommunication Authority (PTA) has released the results of its Quality of Service (QoS) survey for the first quarter of 2026, covering January to March. Jazz has emerged as the frontrunner in broadband performance, while Telenor continues to struggle with voice call quality, raising fresh concerns about the consistency of mobile services across the country.
The survey was carried out across 18 cities in Pakistan to assess mobile network performance and service quality. It covered four cellular mobile operators,, including Jazz, Zong, Ufone, and Telenor. The testing also spanned 75 days and covered a distance of 2,705 kilometers.
According to PTA, field teams tested voice calls, SMS services, and mobile broadband performance using automated QoS monitoring tools. The tests were conducted on main roads, service roads, and key residential and commercial areas. The purpose was to measure compliance with Next Generation Mobile Services (NGMS) licenses and the Cellular Mobile Network Quality of Service Regulations 2021.
PTA explained that operators were ranked from first to fourth place in different service categories. These included mobile network coverage, broadband performance, voice quality, and SMS services. The ranking was based on key performance indicators compared with regulatory thresholds.
Overall Performance and KPI Results
The results show that mobile operators mostly met standards for data throughput. Jazz recorded the highest download speeds during the survey period. Meanwhile, Zong performed better in upload speeds compared to other operators. However, PTA noted that some voice quality and latency indicators fell below required limits in certain areas. Telenor was particularly affected in these segments, according to the findings.
Jazz ranked first with 95% compliance, meeting 205 out of 216 test benchmarks. Zong followed in second place with 93% compliance, while Ufone secured third position with 89% compliance. Telenor ranked fourth with 78% compliance across tested indicators.
Speed, Latency, and Data Performance
The survey results show strong performance in mobile data services overall. Jazz recorded the highest average download speed at 33.96 Mbps. Zong followed with 23.54 Mbps, Ufone at 13.72 Mbps, and Telenor at 4.83 Mbps.
For upload speeds, Zong led the market with 22.55 Mbps. Jazz followed at 20.47 Mbps, while Ufone recorded 12.85 Mbps and Telenor 3.33 Mbps.
In terms of latency, Ufone delivered the best response time at 68 ms. Jazz recorded 86.82 ms, Zong 90 ms, and Telenor 108 ms, making it the slowest in response performance.
In addition, PTA observed that operators using advanced technologies such as LTE Carrier Aggregation and Voice over LTE (VoLTE) delivered better overall service quality. These technologies helped improve both speed and call performance for users.
After reviewing the results, PTA issued instructions to all mobile operators. They have been directed to take corrective steps and improve service quality where gaps were identified. The authority stressed that improvements must align with regulatory standards.
PTA has also made the detailed survey results public through its official website. The data provides a breakdown of performance across different cities and operators.
The regulator said this ongoing monitoring process aims to improve mobile services for consumers. It also supports fair competition among telecom operators in Pakistan.
