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Pakistan’s telecom sector saw another busy month for consumer complaints in October 2025, with Jazz receiving the highest number of grievances filed with the Pakistan Telecommunication Authority. The regulator’s latest report showed that Jazz led with 1619 complaints, while Zong followed with 986, reflecting continued pressure on major operators to improve service quality.
PTA confirmed that it received 5130 complaints in total during the month against a range of service providers; these included
- Cellular mobile operators (CMOs)
- Pakistan Telecommunication Company Limited (PTCL)
- Long-distance international (LDI)
- Wireless local loop (WLL)
- Internet service providers (ISPs)
The authority resolved 4917 complaints, which pushed its monthly resolution rate to 96.36 percent.
Because CMOs dominate Pakistan’s subscriber base, most complaints targeted this category. PTA logged 4109 complaints against CMOs and resolved 3996, maintaining a resolution rate of 97.25 percent. Jazz generated the highest volume, and PTA resolved 1598 of its 1619 complaints, reaching a 98.7 percent success rate.
Zong remained the second-most complained-about operator. PTA addressed 957 of Zong’s 986 complaints, which resulted in a 97.06 percent resolution rate. Telenor followed with 953 complaints, and 927 were resolved during the month. Ufone received 602 complaints, and 553 were settled, giving it a 91.86 percent rate.
PTA also handled complaints outside the mobile category. Basic telephony services drew 175 complaints, and 167 were resolved, reflecting a 95.43 percent rate. Meanwhile, ISPs recorded 768 complaints, and PTA resolved 703, bringing their rate to 91.54 percent.
The latest figures highlight steady complaint volumes across all service categories, while resolution rates continue to remain high.
