The Pakistan Telecommunication Authority (PTA) has released its official consumer complaint data for May 2026. During this month, the regulatory body received 4,426 complaints against various telecom operators. PTA received the most complaints against Jazz. However, companies successfully resolved 4,185 of these issues. This translates to an impressive overall resolution rate of 94.55%.
The official data tracks complaints across several sectors. These include cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
Jazz Dominates the Cellular Mobile Operators List
Cellular mobile subscribers make up the largest portion of the overall telecom user base in Pakistan. Consequently, this segment generated the maximum number of complaints. By the end of May, CMOs accumulated 3,729 complaints. Fortunately, they addressed 3,549 of them, achieving a 95.17% resolution rate.
Among the telecom giants, Jazz received the highest number of consumer complaints. The PTA registered 1,494 complaints against Jazz. However, the company successfully resolved 1,446 of them, boasting a 96.79% resolution rate. Next, Zong followed with 920 complaints. They resolved 889 issues, settling at a 96.63% resolution rate. Meanwhile, Telenor faced 663 complaints and successfully addressed 640 of them.
Conversely, Ufone struggled the most with customer satisfaction. The company received 619 complaints. They only managed to resolve 546 issues. As a result, Ufone recorded the lowest resolution ratio among all cellular operators at just 88.21%.
| Cellular Operator | Complaints Received | Complaints Resolved | Resolution Rate |
| Jazz | 1,494 | 1,446 | 96.79% |
| Zong | 920 | 889 | 96.63% |
| Telenor | 663 | 640 | 96.53% |
| Ufone | 619 | 546 | 88.21% |
ISPs & Basic Telephony Metrics
Beyond mobile networks, the PTA also tracked issues across other services. Consumers filed 560 complaints against various Internet Service Providers (ISPs) during May. The providers successfully addressed 510 of these cases, resulting in a 91.07% resolution rate.
Furthermore, the PTA received 114 complaints regarding basic telephony services. Operators resolved 104 of these specific complaints, maintaining a steady resolution rate of 91.23%.
| Service Sector | Complaints Received | Complaints Resolved | Resolution Rate |
| Internet Service Providers (ISPs) | 560 | 510 | 91.07% |
| Basic Telephony | 114 | 104 | 91.23% |
