Digitalization, automation of processes improved customer facilitation: KE

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October 23, 2019
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K-Electric has taken several initiatives aimed at reducing the turnaround time for the provision of new industrial connections in Karachi. These include a faster and simpler process for applying for new connections, which can be submitted online as well. The number of required documents has also been reduced, and consumers can avail an e-payment option for their new connection estimate. Consumers can also use KE’s online cost calculator and online case tracking to get the tentative cost and track the progress of their new connection application.

Initiatives like the launch of online portals for new commercial/industrial connections which made getting electricity easier, and announcement of tariff changes in advance have also been acknowledged by the World Bank as Pakistan has emerged among the top 20 reformers globally with initiatives in six indicators under the Ease of Doing Business score including the Getting Electricity indicator as well.

According to Spokesperson KE, “The power utility is committed to provide reliable and quality power supply with customer-friendly processes. We have been at the forefront of introducing the latest technology to enhance the experience of our customers. Exempting industries from load-shed since 2010 has fueled industrial growth and economic prosperity in the city. Moreover, we are upgrading our infrastructure to meet the growing power demand of new industrial consumers. In partnership with the Board of Investment, National Electric Power Regulatory Authority, World Bank and other concerned authorities, KE will continue its efforts to further enhance the overall business environment in Karachi.”

Over the years, KE has taken several initiatives towards digitalization and automation of its processes, enabling it to improve its operations and facilitate customers thus making it easier to do business. The power utility also extends complete facilitation to industrial associations in terms of operational queries as well as new power connections.

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