Punjab’s first Citizen Facilitation Center to be launched soon

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February 9, 2015
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E-Khidmat Center will be the first citizen facilitation center in Punjab to be launched in Rawalpindi soon. The facilitation center will be a one-window automated operation for government services with the guaranteed turn-around time and tracking of applications. It is said to simplify many of the government services with lengthy procedures thus making it easy for citizens to access these services.

Previously, an application had to go through a series of tasks, most of which were being handled manually. The application process flow at e-khidmat has deleted a lot intermediate variables making the process simple and digital. An applicant will submit the documents to a greeting officer who will check and guide the person about the document completeness. The applicant will collect the token from the Q-MS while CSR will process the documents and send to the relevant department. Finally, the documents will be processed and prepared within the defined time and delivered to the applicant.

 

[Manual Procedure] Character Certificate Application Process Flow

[Digital Procedure] Citizen Application Process Flow At E-Khidmat Center
Citizens will not have to visit the facilitation center to check the application status, rather they can check it online through the website, helpline (0800-09100) or Asani Markaz app.Dr. Umar Saif, Chairman PITB and Vice Chancellor ITU, shared this news hours after the rumors of his resignation surfaced at several private channels. However, it was found out later that his resignation was not accepted for the third time. It seems that all is well now and Dr. Umar Saif has decided to take matters through to the next level. We are hoping for big plans since he hinted a future project in another Facebook post which was to develop Lahore along the lines of Silicon Valley.
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