Nayatel Informs Customers About Internet Slowdowns Through Email

Internet users in Pakistan are growing increasingly frustrated, with local ISP Nayatel adding to their woes by confirming that its clients are also experiencing slow internet speeds.

Emails sent to consumers confirm the problems and explain that they are due to issues with their upstream connections. Today, Nayatel users received an email stating:

You might be facing intermittent degradation on internet services due to an issue at upstream links. Our teams are already looking into it for earliest resolution. We are sorry for the trouble.

Several Pakistani internet service providers (ISPs) have reported experiencing internet degradation, and this announcement from Nayatel comes at the same time. The biggest ISP in the country, PTCL, has also been receiving complaints about slow connections, suggesting a systemic problem across the country.

Although the Pakistan Telecommunication Authority (PTA) had earlier this month claimed that temporary bandwidth adjustments had fixed internet degradation caused by a submarine cable malfunction, the current scenario indicates that these efforts have not given a durable solution.

As of today, popular social apps like WhatsApp and YouTube are apparently running very slowly, making it hard for many people to communicate.

While Nayatel’s Downdetector page does not indicate any major outages happening right now, it does have user comments from earlier in January expressing concerns about the stability of the service.

A lot of people are having problems with WhatsApp and similar apps, and Nayatel’s email seems to confirm that. Users are saying that their text messages are taking a long time to send, but receiving messages and media are working well.

It’s not clear how long it will take for Nayatel and other ISPs to fix these connection problems. Nayatel’s email does not give an exact timeframe, just saying that their teams are working to fix the issue as soon as possible.

Following VPNs, the PTA is now attributing Pakistan’s internet slowness to issues within the telecom infrastructure.