The Pakistan Airports Authority (PAA) has announced a premium meet‑and‑assist service at Islamabad International Airport, introducing fully digital, advance booking facilities.
Officials confirmed passengers must reserve the service at least six hours before arrival or departure, ensuring smooth facilitation through the online system.
Director Commercial Rabia Salma stated the service will provide assistance from home pick‑up to airport drop‑off, covering senior citizens, professionals and diplomats.
Passengers will receive fast‑track boarding and immigration clearance, though handling of passports and travel documents remains excluded under the official service rules.
Additional facilities include CIP lounge access, buggy transport, premium assistance and wheelchair support, with tiered packages priced at platinum 100, gold 75, silver 50.
Authorities expect monthly revenue of approximately 23,000 US dollars from the initiative, alongside a 10 per cent revenue‑sharing arrangement with service partners.
Earlier this week, PAA introduced a new digital facility to enhance passenger convenience and modernize services through a fully digital Lost and Found system platform.
Developed by the Pakistan Airports Authority its in house IT team this system allows passengers to report and track lost items online efficiently very easily.
The platform improves transparency speeds up processing and simplifies recovery while enabling travelers to monitor the status of belongings digitally instead of traditional manual methods.
This initiative aligns with the airport broader digital transformation including becoming Pakistan first cashless airport where payments are made via wallets QR codes and cards.
