For now, only in the US, plans to expand the program to other markets.
Samsung is gearing up to provide quick and efficient repair services like Apple for its Galaxy phone customers. The company has announced that it is partnering with over 300 uBreakiFix stores around the US to provide legitimate Samsung parts and tools in order to repair phones usually within two hours or less. The program has been initiated in the US starting today March 15 and the company is planning to expand this program to other markets as well during the year 2018.
To avail quick repairs, Galaxy owners will have the option to either schedule an appointment at a uBreakiFix location or just drop the phone off without calling ahead. Samsung assures customers that all uBreakiFix repair centers will have genuine Samsung parts and tools for the repairs. The company also claims that all repairs will be conducted by following Samsung certified processes repaired and the devices will be fixed on the spot.
Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America has stated that,
“At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products. This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it.”
The devices which are included in the project are Galaxy S9 and S9+, Galaxy S8 and S8+, Galaxy S7 and S7 edge, Galaxy S6 and S6+, Galaxy Note 8 and Galaxy Note 5. Samsung Care centers will provide front and back screen replacements, battery replacements, port and camera repairs, and more to these devices, even if their warranty has ended.
It must be noted that these Samsung Care-authorized service centers are already available in every major metro city of the US, but by early 2019, the company plans to add 200 more uBreakiFix locations in order to reach even more customers than they already do. We look forward to seeing such service centers in other emerging markets like Pakistan.
Image Source: The Verge