Samsung has extended the support of Galaxy Note 7 replacement program for users in Pakistan. Those unfortunate users in Pakistan who bought a faulty Galaxy Note 7 can now get it replaced from concerned retailers.
Ever since there has been news of Galaxy Note 7 devices catching fire, users in Pakistan were anxious about the local availability of replacement program. Some users even had to sell their devices at huge losses because Samsung Pakistan refused to help those who bought the device off Grey Market. We previously reported that Samsung Pakistan was considering engaging local users in the final global recall. It appears that Samsung has finally decided to entertain replacement requests of Pakistani users.
Through an announcement on their official website, Samsung Pakistan is now offering Galaxy Note 7 users following two options to get their devices replaced:
- Replace your Galaxy Note 7 with a Galaxy S7 edge and get a refund of PKR 10,000/-
- Obtain a complete refund
Samsung says that terms and conditions will apply while filing for the refund option. Details of those terms and conditions are not available until now. It further says that Samsung did not launch Galaxy Note 7 in Pakistan but all customers who pre-booked the phone are requested to contact the relevant retailers to get a refund.
If you have further questions, you can contact Samsung representatives at 0800-72678 (open 9:00am to 9:00pm / 7 days per week).