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The Pakistan Telecommunication Authority (PTA) has issued strict service and consumer protection rules for telecom operators ahead of Pakistan’s first-ever 5G spectrum auction, expected in late February or early March 2026.
The requirements are detailed in PTA’s Information Memorandum, which will form a binding part of 5G licenses awarded to successful bidders. The framework follows federal cabinet approval and a formal policy directive, clearing the way for the rollout of next-generation mobile services in the country.
Under the new rules, companies acquiring 5G spectrum must provide non-discriminatory access, maintain service quality and reliability, and comply with national security and lawful interception obligations. Operators will also be required to offer emergency services and allow regulatory inspections of network equipment when needed.
Pricing and Consumer Protection
PTA has placed strong emphasis on consumer safeguards, directing operators to comply with the Telecom Consumer Protection Regulations 2009. License holders must ensure transparent pricing, avoid anti-competitive practices, and provide detailed billing information to consumers on request.
The regulator has also retained the power to regulate tariffs and service conditions where an operator holds Significant Market Power, including the authority to require prior approval for tariff changes.
Data Protection and Transparency
5G operators will be required to follow data protection and privacy laws, protect the confidentiality of communications, and comply with rules related to spam, unsolicited messages, and fraud.
They must also publish updated coverage maps on their websites, clearly showing service areas and the availability of both 4G and 5G services.
Auction and Rollout Plans
The upcoming auction will offer 597.2 MHz of spectrum across six frequency bands below 6 GHz, suitable for 4G and 5G services. The auction will be conducted through an Electronic Auction System, with spectrum caps in place to ensure competition.
Successful bidders will face phased rollout obligations from 2026 to 2035, including minimum site deployment targets, expansion of services in major cities, and performance benchmarks for network speed and quality. Operators will also be required to submit performance bank guarantees to secure their rollout commitments.
PTA has said that all quality-of-service standards, including any future benchmarks set by the regulator, will remain mandatory throughout the license period.
