Samsung responds to Galaxy Fold’s mysterious display problem, no delay in release date

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April 18, 2019
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Galaxy Fold‘s broken screen problems could lead to a potential Fold Gate scandal.

A few tech journalists from renowned global media outlets who got early access to review the Samsung’s latest beast Galaxy Fold are reporting issues with the device, from a bulging dead pixels display to portions of the screen broke by users (considering the upper layer a screen protector).

The reports of the broken screens are limited to just the phones of reviewers and we also don’t know how many devices are out there in use right now. However, it’s still disappointing for Samsung considering the hefty $2,000 price tag and especially when such mysterious problems emerge out in the first wave of reviews. The reviewers with broken screens only got their hands on the folding phone a few days ago and some of them had to get a replacement.

Meanwhile, after analyzing the ongoing issue with the devices, Samsung has finally hopped in with an official statement addressing reports of media outlets over the past 24 hours detailing a series of mysterious malfunctions.

Here’s the statement in full:

“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

It must also be noted that in the above statement by Samsung, it doesn’t reference the launch date. However, reports from almost all global media outlets have confirmed that Samsung still plans to go ahead with the US launch of its first foldable smartphone on April 26.

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